Terms and Conditions

These Terms and Conditions ("Terms") govern your use of our systems hosting and support services ("Services"). By engaging with Basemetry, you agree to be bound by these Terms.

1. Services Provided

Basemetry offers the following services to business clients:

• Cloud-based systems hosting (shared, dedicated, or hybrid) - this will be set up within 24 hours of payment and you will receive login details.

• Onboarding meeting to ensure a smooth transition to your new systems

• Ongoing technical support and maintenance

• Infrastructure monitoring and performance optimization

• Data backup and disaster recovery

• Security patching and compliance assistance

2. Eligibility

Our services are available exclusively to businesses. By signing up, you confirm that you are authorized to act on behalf of your organization.

3. Fees and Payment

• All fees are outlined in your service agreement or invoice.

• Payments are due monthly in advance unless otherwise agreed.

• Access to systems are removed 7 days after payment default, to allow for a grace period.

4. Service Availability

• Basemetry aims for 99.9% uptime for hosted systems.

• Scheduled maintenance will be communicated at least 48 hours in advance.

• Emergency maintenance may occur without prior notice.

5. Support Services

• Support is available via email and online meetings.

• Priority support is available for premium clients as per their SLA.

6. Data Security and Privacy

• We implement industry-standard security protocols.

• Clients are responsible for securing their login credentials.

• Basemetry will not access or share client data without consent, except as required by law.

7. Limitation of Liability

• Basemetry is not liable for indirect, incidental, or consequential damages.

• Our total liability is limited to the amount paid for services in the last 3 months.

8. Termination

• Either party may terminate the agreement with 30 days’ written notice.

• Immediate termination may occur for breach of terms or illegal activity.

9. Contact Us

For questions or concerns, please contact:
Basemetry Support Team here