Privacy Notice

Basemetry is committed to protecting the privacy and confidentiality of our business clients. This Privacy Policy outlines how we collect, use, store, and protect information in connection with our systems hosting and support services.

1. Information We Collect

We may collect the following types of information:

• Business contact details: Name, email address, phone number, company name, and job title.

• System usage data: IP addresses, access logs, and performance metrics.

• Support interactions: Communications via email or online meetings.

• Billing information: Payment details and transaction history.

2. How We Use Your Information

We use your information to:

• Provide and maintain hosting and support services

• Respond to support requests and inquiries

• Monitor system performance and security

• Process payments and manage billing

• Improve our services and customer experience

3. Data Sharing and Disclosure

We do not sell or rent your data. We may share information only:

• With trusted service providers who assist in delivering our services

• To comply with legal obligations or respond to lawful requests

• To protect the rights, property, or safety of Basemetry, our clients, or others

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data

• Access controls and authentication

• Regular security audits and updates

5. Data Retention

We retain client data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon termination of services, data may be archived or securely deleted.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain data processing activities

To exercise these rights, please contact us here.

7. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for the privacy practices of these external services. Please review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and are effective immediately.

9. Contact Us

For questions or concerns about this Privacy Policy, please contact us here.